Dear Valued Guest,

Welcome to South Coast Winery Resort & Spa. We are delighted you have selected our resort and would like to extend a warm welcome. We are confident that your stay with us will be a very pleasant and memorable one. Our dedicated team looks forward to providing you with exceptional personal service, ensuring a luxurious and unforgettable experience.
Prepare to experience luxury uncorked. Discover our remarkable resort, sustainable winery and luxurious spa, which reflects founder Jim Carter’s dream and vision. Thank you for choosing us as your wine country destination. We hope that you will enjoy your time spent here as you unwind, relax, and rejuvenate. We look forward to your return visits and hope you will make South Coast Winery Resort & Spa your choice every time your travels bring you to Temecula Valley Wine Country. While you’re here, please be sure to share your experiences with us on social media: @SouthCoastWineryResort and #SouthCoastWinery.
The following pages of this directory are provided to assist with all of the amenities and services available at our resort. In addition, the directory provides hotel emergency procedures, spa services, and frequently requested phone numbers.
Should you require assistance or have any questions, comments, or concerns during your visit with us, please do not hesitate to contact us by dialing Guest Services at “0” on your telephone console.

Sincerely,

Management
South Coast Winery Resort & Spa

ROOM FEATURES & AMENITIES

GUEST SERVICES
Our Guest Services department is staffed 24 hours a day, 7 days a week for your convenience.
Please dial “0” on your in-room phone for assistance.

ATM
An ATM is available on the first floor of the hotel and at the main entrance by The Vineyard Rose Restaurant and Tasting Room Lobby.

CERTIFIED SUSTAINABLE
South Coast Winery is proud to be designated as a Certified Sustainable winery and vineyard, five-time holder of the prestigious California State Winery of the Year Award, and winner of over 3,000 awards & medals from domestic & international wine competitions.

• Biodiversity in our estate vineyards to ensure soil health.
• Winemaking process that protects the environment.
• Social responsibility by conserving water.

CHECK-IN AND CHECK-OUT TIME
Check-in time is 4:00pm daily. Check-out time is 11:00am.
Should you need additional time, please contact Guest Services the night before or morning of your departure date for availability.

CLIMATE CONTROL
We understand climate control is important to ensuring your complete and total comfort, which is why each room has its own thermostat. Please contact Guest Services for any assistance.

VILLA: Ceiling fans have a separate wall-mounted control. To operate the fan, slide switch down to turn on and up to turn the fan off.
HOTEL TOWER: The ceiling fans are controlled by turning the bedside switch to the “on” position and then using the remote control in each room.

DOORS
VILLA: The French doors leading to your private patio are very secure. To open, turn the deadbolt locks to the outward position. Pull down on the door levers and push the doors open. To lock the doors, pull doors in tight. Lift door levers up to secure. Turn the deadbolt locks inward.
HOTEL TOWER: The sliding glass doors in the rooms are controlled by a standard latch. To open, pull the lever up and slide doors open. To close, pull the lever down and slide the doors closed.

FIREPLACE
VILLA: Each suite has its own gas fireplace. To turn it on, locate the white timer switch on the wall and turn the dial clockwise to select the preferred length of time. It automatically turns off once the selected length of time comes to an end.
HOTEL TOWER: Each suite has its own electric fireplace. To turn on the fireplace, either use the button on the face of the fireplace or use the remote control provided in the room.

GIFT SHOP
Stop by our Gift Shop and browse our selection of unique, wine-themed décor, clothing, wedding gifts, food and South Coast Winery souvenirs. The Gift Shop also stocks our award-winning wines and is open daily.

HAPPY HOUND – DOG PROGRAM
Skip the dog kennel, and bring your hound along for the ride. At check-in, dogs receive a sWag Bag of goodies for their stay, including food and water bowls, a dog blanket for snuggling up at night, their own new bandana, and a special treat. Of course, we have dog walking areas, relief stations, and doggie pick-up bags for your convenience. Check with the Guest Services team for recommendations for nearby pet friendly activities. There is a $100 fee for each dog, per stay. For your dog’s safety and the safety of our guests and staff, dogs are not allowed to be left unattended in your room at any time.

ICE
Our staff is available to deliver ice to your room 24 hours a day. Simply dial “0” on the phone console.

HOTEL TOWER: 1st floor ice machine is located near the southwest entrance. The 2nd & 3rd floor ice machines are located in the elevator lobby. The ice machine located in the pool area is available during the pool hours.

IN-ROOM DINING
To view Room Service menu selections, please visit the menu page of our website and select the "In-Room Dining" menu.

LUGGAGE ASSISTANCE
Contact Guest Services by dialing “0” on your in-room phone for assistance with your luggage.

OLIVE OIL
Stop by the cashier station in the Gift Shop to sample South Coast Winery Olive Oil, produced with estate-grown olives, pressed and bottled locally.

POOL HOURS
The pool is open daily. Pool towels are available at the pool. Visit the Spa section of our website to learn more.

RESORT AMENITY FEE
• Wi-Fi throughout the Resort
• 24-Hour Fitness Center
• On-Site Parking
• In-room Keurig single cup machine with coffee and tea
• In-room bottled water
• In-room safe
• Flexible check-in and check-out (based on availability)

VOICEMAIL
Your in-room phone is equipped with a voicemail system. A light will illuminate if you receive a voicemail, please follow the directions on the phone to retrieve your messages.

WAKE-UP SERVICE
If you need to schedule a wake up call please contact Guest Services by dialing “0” on your in-room phone.

WINE
Make your stay extra special by adding a bottle of wine to enjoy. We consider these a treasure from our vineyards and we make several varietals available to you for purchase. Please contact Guest Services by dialing “0” on your in-room phone. Please enjoy responsibly.

South Coast Winery Resort & Spa is a non-smoking facility. A $250 cleaning fee will be charged for any type of smoking in your room. We thank you in advance for your cooperation.

RESORT SERVICES TELEPHONE DIRECTORY

RESORT DEPARTMENTS, HOURS AND EXTENSIONS

• Emergency Dial “9” - 911

Hours are subject to change due to special events or seasonal changes.

DIALING INSTRUCTIONS

Room to Room Calls
VILLA: Dial the four-digit room number
HOTEL TOWER: Dial 4 + the three-digit room number

Local Calls: Dial 9+1, area code and the telephone number.
Long Distance Calls: Dial 9+1, area code and the telephone number.
International Calls: Dial 9+011, the country code, city code, and the telephone number
Toll Call: Dial 9+1, and the telephone number.

INTERNET CONNECTIVITY
High-speed internet access is available to each of our guests.
The network is SCW-Public and no password is required.

SAFETY & SECURITY

Your safety and the security of your personal property are of the utmost concern to those of us who welcome you as our guest. We urge you to take advantage of the following suggestions:

LOCAL INHABITANTS
South Coast Winery is a working winery, with beautiful vines, olive trees, natural foliage and outdoor creatures. We like to keep the creatures outdoors, so we suggest you close your patio door when you are not enjoying it and remove all food. You may experience a small visitor (arachnids, lizards, insects, etc.) as they like to escape into cooler (or warmer) temperatures. We will be happy to help you evict them if you do not feel comfortable doing so yourself.

USE OF ROOM SAFE FOR YOUR VALUABLES
Do not leave money or valuables unattended in your room. We provide safes in each of the rooms for our guests’ use and protection.

KEYS
Do safeguard your key. Be sure to leave it with the Front Desk Agent upon departure. Do not leave it in your room or in the door. Do not give your key to others.

LOST & FOUND
If you happen to misplace an item, please email us at [email protected]. Please include your name, room number and a brief description of the item you are looking for.

DO NOT DISTURB
For your safety and the safety of other guests, South Coast Winery reserves the right to perform a wellness check on any room that has displayed a “Do Not Disturb” sign on their door for more than 24 hours.

In case of emergency, from any guest room, dial “0”. From any house phone, pick up the receiver and you will be connected to our front desk.

In the event of an emergency, please vacate room or villa and assemble in front of the Reception Building. A resort representative will meet you there with more information.

BELOW ARE THE NEAREST LOCATIONS FOR MEDICAL SERVICES

Nearest Hospital
Temecula Valley Hospital 24 Hour Emergency Room
Phone: (951) 331.2200
31700 Temecula Parkway, Temecula (6.8 miles)

Nearest Walk-in/Non-Emergency Medical Facility
Temecula 24 Hour Urgent Care
Phone: (951) 308-4451
41715 Winchester Rd, #101 Temecula (8.6 miles)

Pharmacy
CVS Pharmacy
Phone: (951) 699-7578
31771 Rancho California Rd, Temecula (3.6 miles)

GUEST EMERGENCY PROCEDURES

SEVERE WEATHER
• The Front Office and Emergency Response Team continuously monitors the National Weather Service.
If there is a weather emergency nearby, an announcement will be made throughout the resort to notify guests with simple instructions for evacuation to a safe area within the facility.
• When the severe weather threat has passed, the Emergency Response Team will notify all department managers to advise guests that the severe weather has passed.

FIRE
• Familiarize yourself with your surroundings; location of hallway fire exits, alarms and extinguishers, driveways and property exits.
• If an alarm is sounded or if instructed to evacuate, test your door for heat or smoke and if clear, go to the nearest exit or exit stairwell.
• Do NOT use elevators.
• If you must remain in the room, place wet towels under the door and tell the operator your room number.
• Turn off all air conditioners and stay low to the floor.
• The Cal FIRE Station 95 is located approximately 5 miles from South Coast Winery Resort & Spa.
• The resort has fire response protocols in place with the Fire Department and 911 dispatch.
• Upon authorization from the Fire Department, resort management and staff will make announcements to the guests with instructions for evacuation to a safe area in the facility.
• The Emergency Response Team will notify all department managers to advise guests that the Fire Department has given the approval for guests to return to their rooms or prior activities.

DURING AN EARTHQUAKE
• DROP to the ground, take COVER by getting under a sturdy table or other piece of furniture, and HOLD ON until the shaking stops. If there isn’t a table or desk near you, cover your face and head with your arms and crouch in an inside corner of the building.
• Stay away from glass, windows, outside doors and walls, and anything that could fall, such as lighting fixtures or furniture.
• Stay in bed if you are there when the earthquake strikes. Hold on and protect your head with a pillow, unless you are under a heavy light fixture that could fall. In that case, move to the nearest safe place.
• Do not use a doorway.
• Stay inside until the shaking stops and it is safe to go outside. Do not exit a building during the shaking. Research has shown that most injuries occur when people inside buildings attempt to move to a different location inside the building or try to leave.
• DO NOT use the elevators.
• Be aware that the electricity may go out or the sprinkler systems or fire alarms may turn on.

AFTER AN EARTHQUAKE
• Do not rush outside.
• Do not use the elevator until it has been inspected for safety.
• Use stairwells only after advised they are safe.
• Do not light a match or lighter in case of leaking natural gas.
• Telephones should be used only for emergency calls. Hotel staff will provide you with information using public address systems.

ACTIVE SHOOTER SITUATION
In the unlikely event of an active shooter situation, we want our guests to be prepared with the best information provided by the US Department of Homeland Security.

EVACUATION
Get out of the building/area even if others won’t follow. Help others escape, if possible. Take an evacuation path away from the suspect. Warn others as you escape. Do not attempt to move wounded people. Do not rush toward officers, keep your hands visible at all times, and follow all of their commands. Update police with the suspect’s description and location.

SUSPICIOUS ITEMS
• Do not touch a seemingly suspicious item.
• Immediately report the item—dial “0” from your room or villa or pick up any house phone to be automatically connected.

LOCKDOWN
Do not leave your current location if you feel the suspect will see or find you. If you can, gather those around you and go to the nearest room with a locking door. Once inside, lock the door and barricade it with heavy objects. Try to prevent being seen. Turn off lights and close drapes or blinds. Sit or lie on the floor next to the wall with the door and be as quiet as possible. Silence your cell phone. Do not answer or open the door for anyone. If you are found and unable to get away, throw objects, yell, and continue to defend yourself.

• Security cameras and designated members of our Emergency Response Team monitor and patrol the facility and surrounding property 24–7.
• 24 hour security phone number: dial “0” (Guest Services).
• 24 hour security monitoring is located throughout the resort.
• Advanced protocols with the City of Temecula police/fire/medical dispatch (911).
• We receive ongoing updates from local, state, and federal authorities.

DINING

THE VINEYARD ROSE RESTAURANT
Delight your palate with flavorful California contemporary wine country cuisine at The Vineyard Rose Restaurant, a 2023 OpenTable.com Diners’ Choice award winner. Our chefs use the freshest, local field-to-fork ingredients, and our knowledgeable staff can assist you in selecting the ideal wine pairing for your meal. Our expert winemakers pair each entrée with our award-winning wines. Our full bar complements South Coast’s exquisite wines with an assortment of beers, spirits, and cocktails. The elegant dining room, bar, and terrace create the perfect settings for any occasion.

For reservations and current hours of operation, please call extension 7230 or visit our the dining page. View our current menus. Reservations are strongly recommended.

IN-ROOM DINING
Please call extension 7235 to place an order. Availability may be limited and is subject to change.

WINE

EXPERIENCE WINE LIKE NONE OTHER
THE WINE CLUB AT SOUTH COAST WINERY WELCOMES YOU

THE WINERY
3,000 awards and counting…
Surrounded by 63 acres of carefully tended vines, South Coast Winery elevates the Southern California winery experience. What makes our grapes so special is the combination of the rich Southern California soil and generous Temecula Valley sunshine. Pair this stunning atmosphere with South Coast Winery’s talented winemakers and you get beautiful wines you simply cannot find elsewhere.

WINE TOURS
Learn more about our spectacular Southern California Temecula winery with a Behind-the-Scenes Wine Tour. We offer two different tours every Friday, Saturday, and Sunday that will take you on a journey from grape to glass! Enjoy a guided tour through our lush vineyards and production facility, along with six tastings of our award-winning wines.

Email [email protected] for more information | Based on Availability

MAIN TASTING ROOM
Look for the grand fountain that marks the wine tasting room entrance of our Southern California resort, and you’ll find a spacious room with rustic beamed ceilings and Tuscan décor. The Tasting Room walls themselves are an original painting; a mural of the entire Southern California Temecula Valley Wine Country and surrounding mountains. Sculptures and artwork represent local wildlife and showcase our beautiful Temecula Valley Wine Country.

Stop in to sample the array of award-winning South Coast Winery wines that have allowed us to earn the GOLDEN BEAR CALIFORNIA STATE WINERY OF THE YEAR for 2008, 2009, 2013, 2016 and 2022 — more times than any other winery — awarded by the California State Fair Commercial Wine Competition.

For Wine Club Members only, there is a special tasting area awaiting your arrival. We invite you to join us in our Members Lounge. Both Tasting Rooms provide friendly staff eager to assist you and offer expert wine suggestions.

Dial Extension 7311

WINE CLUB

Delight in the exclusive benefits of a Carter Resort & Wine Club membership. Our Wine Club offers unparalleled privileges, including access to exclusive, pre-release, limited release, and reserve wines. Treat yourself to a membership and experience a wide array of exceptional perks found nowhere else in the market today. Visit our Wine Club page to sign up and learn about all the incredible perks you receive as a valued Wine Club Member.

Call your Wine Club Concierge today at extension 5250 for more information, or email [email protected].

Don’t forget to visit our sister property, Carter Estate Winery and Resort. Redefining the wine tasting experience with intimate sit-down wine tastings and seasonal pairings available daily.

Carter Estate Winery and Resort
34450 Rancho California Road
Temecula, CA, 92591
951.566.4610 | CarterEstateWinery.com

SPA

GRAPESEED SPA

Renew yourself at the GrapeSeed Spa in the luxury of one of our healing space services that range from a variety of massage and body treatments, facials, nail care, and social spa experiences. Cherish the serenity found in the private men’s or women’s alfresco saltwater hot tubs which are tucked away in a lush garden setting.

Snuggle up and relax on an oversized chaise lounge on the spa’s spacious veranda overlooking wine country after your day of rejuvenation. Cater your palate with healthy and refreshing options at our Cabana Café, or relax poolside with the sun overhead while sipping on our signature wines.

GrapeSeed Spa includes a 24-hour fitness center, heated outdoor saltwater pool set to an inviting 82 degrees throughout the year, alfresco saltwater hot tubs, steam rooms, dry saunas, a wide range of treatment rooms, two tranquility lounges, and The Cabana Café for light bites and beverages.

We continue to strengthen our commitment to quality by providing luxurious spa experiences, utilizing innovative techniques, organic ingredients, and sustainable products. Here, the mind and body are brought into balance.

Dial extension 5390 to make an appointment.

EVENTS

MEETINGS, SPECIAL EVENTS & CELEBRATIONS
THE PERFECT PAIRING

Your memorable event and our unforgettable Southern California resort.

Host your event against the backdrop of rolling vineyards and an award-winning luxury winery and resort. Your guests will enjoy award-winning South Coast wines and expert catering service featuring top-notch wine country cuisine and in a variety of gorgeous settings.

MEETINGS & CONFERENCES

Home to more than 30,000 square feet of flexible indoor and outdoor meeting space, South Coast Winery Resort & Spa is a premier Temecula event venue for corporate and social gatherings. Ideal for groups up to 500, our meeting and event venues combine the quaint serenity of the vineyards with the comfort and luxury of a world-class resort.

WINE COUNTRY WEDDINGS
Say “I Do” with a Vineyard View

The natural beauty of our manicured landscapes and acres of rolling vineyards make South Coast Winery Resort & Spa the ideal backdrop for your dream wine country wedding. Treat your guests to views of the vineyards while celebrating under the Temecula sun in Tuscan-inspired ambiance, complemented by Southern California’s quintessential year-round outstanding weather. Ideal for groups up to 300, our wedding venues combine the quaint serenity of the vineyard with the comfortable luxury of a world-class resort.

From planning to execution, our dedicated catering and banquet teams ensure attention to every detail.

Contact Sales & Catering at Extension 7215.
[email protected] | [email protected]

THINGS TO DO

WINERY & RESORT EVENTS
The resort is proud to provide diversity in its offerings throughout the year with Winery Special Events such as our Blessing of the Vines in the Spring, Harvest Grape Stomp in the Fall, our Annual Tree Lighting and New Year’s Celebrations as well as a variety of concerts. Visit our online calendar to see what's happening during your stay.

LOCAL AREA ATTRACTIONS

Visit our website to see a more comprehensive list of local area attractions.

CALIFORNIA DREAMIN’ HOT AIR BALLOON
Soar over Temecula Valley’s Wine Country in a hot air balloon. Take in the fresh air and magnificent sights on your early morning hot air balloon tour with California Dreamin’.

GRAPELINE WINE TOURS
Let the premiere wine tour transportation in the valley take you on an adventure you’ll never forget. Whether you want to join a standard tour or create a private wine country experience they’ve got you covered with Grapeline Wine Tours.

TEMECULA CARRIAGE COMPANY
Receive the royal treatment and travel amongst our property in a horse drawn carriage with Temecula Carriage Company.

SANTA ROSA PLATEAU ECOLOGICAL RESERVE
Explore the beautiful Southern California outdoors at the Santa Rosa Plateau Ecological Reserve. The 9,000-acre reserve is home to hundreds of different types of animal and plant species. This popular hiking destination allows visitors to get a true feel for the history and nature of the area.

OLD TOWN TEMECULA
Bringing together the city’s past with its up-and-coming future, Old Town Temecula is a great place to spend the day. From shopping to grabbing a bite at a delicious farm-to-table restaurant, Old Town is your one stop shop for fun in Temecula.

TEMECULA VALLEY MUSEUM
Discover the rich history of Temecula Valley at the Temecula Valley Museum. Perfect for the whole family, this museum offers a range of different artifacts and cultural items that represent life in the area through time.

Call Guest Services for arrangements “0”.