Online Reservations

Important Poolside Information

FAQ's

Do I need a reservation for pool access?
Currently, all guests staying at the hotel must reserve a session if they wish to use the pool.

Must I show up right at my reserved/scheduled time?
Guests must arrive within 20 minutes of the start of their reserved session. If they are more than 20 minutes behind schedule, their assigned seating will be given to the next guest on the list.
Guests who have rented a cabana must arrive within 1 hour of the start of their session. If they are more than an hour late, the cabana will be offered to the next person in line.

Can I book for back to back sessions?
Guests may only book one session during their time with us. If we have spots available we will gladly book more based upon availability during that next session.

What if I want to stay all day?
We have our cabanas available for rent. Please see cabana details for rates and what comes with each.

Can I use my room key to access the pool?
Please note that your room key will not give you access to the pool, guests can only enter the pool area if escorted by a team member.

Are masks/social distancing required at the pool?
While you are not required to wear a mask while seated or in the pool, it is mandatory that you wear one while walking around.
Guests are asked to social distance with their group and leave tables, chairs, loungers in place to help ensure social distancing.

Can I use the jacuzzi?
The jacuzzi is currently closed due to regulations, we look forward to opening it as soon as it is safe to do so.

Is there access after-hours?
For the health and safety of our guests, the gates will be locked and there will be no access outside of the appointment times.

What is the maximum capacity for the cabanas?
Demi Cabana: 4 Guests
Tuscan Cabana: 6 Guests

Is there shade at the pool?
We cannot guarantee shade or umbrellas for your group.


Sessions

Weekday Sessions

Session 1: 8:00am - 11:00am
Session 2: 11:30am - 2:30pm
Session 3: 3:00pm - 6:00pm

Weekend Sessions

Session 1: 8:00am - 10:00am
Session 2: 10:30am - 2:30pm
Session 3: 3:00pm - 7:00pm


Check-in Process

Please check in at the front desk at the GrapeSeed Spa. One of our team members will be happy to assist you in checking in and guiding you to your assigned seating at the Pool. From there you will have a server who will be happy to take care of you during your reserved session.


Spa Retail

The retail area of the spa is still open for shopping, we have a wide selection of hats, sunscreen, bathing suits, cover ups and of course, skin care products and gifts. We are required to limit the number of guests that are inside at a time, so we ask for your patience as we walk through these procedures.


Food & Beverage

Offered Daily

View Poolside Menu


Masks are required while walking around in public areas; however, they are not required while in the pool or in your assigned poolside seating.