South Coast Winery - Employment Opportunities in Temecula



At South Coast Winery Resort & Spa, you'll find great opportunities with competitive salaries and benefits. Currently, we have the following openings at our luxury resort in the Temecula Valley wine country: 


Download South Coast Winery Resort & Spa Employment Application

(See South Coast Winery Resort & Spa Positions)

Download Carter Estate Winery & Resort Employment Application 

(See Carter Estate Winery and Resort Positions)


South Coast Winery Resort & Spa


Organic Vegetable Maintenance Gardener
Job Description: Maintain health, beauty and productivity of Carter Estate winery Resort vegetable gardens
• Work outdoors, with your hands in soil!
• Communicate with Vineyard Rose Management regularly
• Gardener’s duties depend on the season, as his/ her tasks would change accordingly
• He/She has to make sure that the soil is working with is of the right quality and in good condition
• Able to select the right seeds for the variety of vegetable to be grown which are ideal for the conditions and resort food strategies
• 20 hours/weekly with potential to GROW
• Flexible hours
• Must know which fertilizer and ingredients to use in order the keep the plants healthy and provide nourishment
Job Requirements:
• Experience growing organic vegetables (farm or garden). Preference to experience in Southern California, and growing professionally (rather than hobby gardener)
• Comfort with integrated pest management
• Confident in soil building methods
• Excellent and prompt communication skills via phone & email
• Physically comfortable lifting, carrying, digging, planting
Submit resume to

Maintenance Engineer III
Job Description: Under direct supervision of the Maintenance Manager, Supervisor, or appropriate administrative staff, the maintenance engineer III will be responsible for minor repairs to the interior and exterior of buildings and equipment including preventive maintenance. Responsibilities also include but are not limited to the preventive maintenance of septic systems, water heaters, fountains, and to do related tasks as required
Duties & Responsibilities:
• Perform minor repairs and preventive maintenance of buildings including painting, patching walls, cleaning drains, staining furniture, carpet repair, tile repair and related tasks as required.
• Inspect rooms to insure that all equipment is clean and in good working condition. Responsible for equipment including but not limited to lighting and fixtures, air conditioner filters, lamps, clocks, plumbing fixtures, water heaters, or related equipment as needed.
• Responsible for cleaning septic filters on a weekly basis and notifying maintenance manager or supervisor when pumping of septic tanks is needed.
• Responsible for maintaining dumpster area clean on a daily basis, pressure washing, compacting cardboard, and other related tasks as needed.
• Responsible for cleaning and maintaining all fountains and cascading ponds on property to assure water is clean and free of debris. Responsible for maintaining and replacing fountain pumps or related equipment as needed.
• Responsible for performing janitorial duties as required.
Knowledge & Abilities:
Basic knowledge of septic systems.
• Knowledge in maintenance supplies, equipment, materials, and methods used in janitorial work.
• Ability to make minor repairs to buildings and equipment.
• Ability to understand verbal and written instructions.
• Ability to perform various clean-up and maintenance tasks as required.
• Thorough knowledge of the occupational hazards and corresponding safety precautions necessary for the safe performance in using equipment to complete assigned tasks.
Submit resume to

Reservations Agent
Job Description: Makes and confirms reservations for future hotel guests following established procedures including but not limited to ensuring room availability, obtaining all necessary guest
information, ensuring guest understands all hotel policies particularly with regard to reservation cancellation and check-in/out time.
• Attends to PBX calls while forwarding to appropriate extensions and/or if internal hotel guest, records issues and handles or communicates appropriately.
• Answers guests questions in a courteous and professional manner, provides information including but not limited to directions, shopping, dining, entertainment, hotel services and safety.
• Knowledgeable about every detail of the resort to include but not limited to villas, hotel suites, restaurant, spa, wines, tours, promotions, packages, and local area information.
• Handles reservation bookings, cancellations, and modifications completely, accurately, and with enthusiasm.
• Anticipates guest's needs and expectations whenever possible and makes appropriate preparations to meet and exceed those needs and expectations.
• Asks to retrieve contact information for guests who are not able to connect with a particular department and then forwards that information.
• Documents and qualifies call types and losses with provided PMS Hotel System tools.
• Resolves guest problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
• Communicates to immediate supervisor promptly any problems or unusual matters of significance.
• Maintains a clean and organized desk area.
• Attends all mandatory meetings.
• Maintains professional and friendly demeanor with guests and employees at all times.
• Completes all necessary paperwork; maintains files and records.
• Performs clerical duties as required including but not limited to filing, photocopying, faxing, reviewing invoices, and mailing.
• Complete daily shift checklist to insure operational consistency.
• Performs other duties as assigned by manager.
• High school diploma or general education degree (GED); at least (1) year related experience and/or training.
• Ability to type 35+ wpm. Must have required licenses, certifications and technical training as designated by local municipalities or state regulators.
• Great timeliness and attendance.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Demonstrate effective interpersonal skills, sound judgment, and decision making.
• Versatility, flexibility and willingness to work while constantly changing priorities.
• Acute attention to detail.
• Strong organizational, problem solving, follow up, and analytical skills.
• Ability to manage priorities and workflow.
• Excellent customer service and sales skills while projecting enthusiastic and positive telephone voice.
• Ability to effectively communicate with clear speech and professionalism with people at all levels and from various backgrounds.
• Able to work the hours required, open flexibility work any shift assigned, accept assigned regular and/or split days off, work weekend, holidays and coordinate vacations in accordance with company requirements and schedules.
• Demonstrate the desire to improve, act on one's own, willing to go beyond the job description, work effectively with others.
Physical/Mental Requirements:
• Sitting for long periods of time in a confined area.
• Limited walking and standing.
• Understand and respond to diverse populations.

• Hours/Wage:Full Time (32hrs – 40hrs per week)
• Part Time (16hrs – 24hrs per week).
• Starting at $10.00 hourly
Submit resume to

Night Audit Relief/Guest Service Agent - Part Time
• 6 months to 1 year hotel front desk experience (required)
• Ability to work third shift
• Required to stand for at least 8 hours
• Great customer service and problem solving skills
• Ability to multitask
• Proactive and productive work ethic with minimal supervision
• Excellent timeliness and reliability
• Flexible and open schedule (weekends and holidays required)
• Able to balance and audit hotel revenue reports
• Outstanding past employment referrals and references
Please send completed application or resume to

Bell Person - Part Time
Job Requirements:
• 6 months previous hospitality experience
• 1 year customer service experience
• Extensive standing, walking, reaching, stooping, bending and kneeling.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another.
• Must be able to attend to the needs and requests of people immediately.
• Must have flexible schedule (weekend and holiday availability)
Please send completed application or resume to

Front Desk Supervisor - Full Time
Job Requirements:
• 1-2 years of front office supervisory experience [required]
• 2 years front office agent experience
• A service excellence and relationship management role model with strong leadership
• including dealing with all guest service situations while continually ensuring guest
• satisfaction about resort standards.
• Proven effective supervisory skills including cultivating a positive, high performance team.
• able to motivate, mentor and performance manage including corrective action to ensure
continually high standards.
• Able to work under pressure and stressful situations while handling multiple tasks
• Neat, professional and well groomed at all times.
• Work flexible shifts - days, evenings, weekend and holidays.
• Be able to stand for prolonged periods of time.
• Self-motivated and have initiative - work with little supervision.
• Attentive to details and have excellent organizational skills.
• Excellent interpersonal skills with a positive attitude and be guest focused.
• Excellent command of the English language is essential, both written and verbal.
Please send completed application or resume to

Room Attendant
A room attendant is responsible for the cleanliness and overall appearance of guest rooms
Vacuuming and sweeping carpets and floors.
• Mopping floors as needed.
• Dusting, brushing, polishing and vacuuming furniture.
• Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents).
• Changing linen and making beds.
• Cleaning showers, tubs, sinks and bathroom items.
• Removing used guest amenities and trash.
• Replenishing guest amenities and supplies.
• Inspecting rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance.
• Checking for damaged linens.
• Reporting lost and found articles, maintenance problems, or special room problems (e.g. pets in the room) to a supervisor.
• Maintaining storage rooms and stocking carts.
• Emptying linen from housekeeping cart into laundry cart.
• Recording room status on work assignment sheets.
• Providing information to guests about hotel services, facilities and other amenities
• Providing information to guests about local attractions/services.
• Preparing rooms for guest arrival and responding to special guest requests, such as delivering newspapers or cleaning a spill.
• Listening and responding to guests’ requests or complaints.
Weekends and Holidays are required.
Please send completed application or resume to

Maintaining room attendant with items needed for each room;sheets,terry,water,wine,and other items
• Removes trash and dirty linen from all rooms in a timely manner
• Removing trash and dirty linens from room attendant carts.
• Sweeping walkways of debris and vacuums hallways
• Reporting maintenance problems or completing work repair orders.
• Deliver special request items such as cribs to guest rooms.
• Picking up trash from parking lot and garden areas.
Additional Responsibilities:
-Any other duties assigned by Supervisor
• Weekends and Holidays required
Please send completed application or resume to


Sales & Catering Manager Position
• Sales of rooms, meeting rooms and food & beverage from initial call through contract.
• Qualifying accounts, telemarketing, direct sales calls, corporate events, public relations activities, on-site tours, contract negotiations, etc.
-Responsible for both the SMERF Weddings and Corporate market segment.
• Potential to work 6 days per week.
• Also will be responsible to work a Manager on Duty monthly rotation.
• Must be available to work your schedule to meet customer needs and support team as needed as well as cover office hours, sales calls and other expectations.
• A minimum of 3 years of direct sales experience in a similar business.
• Direct hotel sales experience given preference.
• Expect to position to drive $1.5 to 2 million in sales.
• Proven sales results. (This is not an entry level position)
• College degree. (Will accept 4 years of additional direct hotel sales experience in lieu of degree)
• Ability to communicate professionally both in written skills, verbal communication and public speaking.
• Advanced computer skills.
• Must be detail oriented and be able to multi task.
• Microsoft Office, SMS, Delphi and Meeting Matrix preferred.
• Must meet our professional attire requirements.
• Must have the ability to work in a fast paced environment.
• Must be able to work weekends as needed.
• Must have a reliable form of transportation.
Please attach resume and references.
Please send completed application or resume to


Line Cook
• Properly handle, prepare, transport and store products; ensuring food and human safety practices are strictly adhered to
• Possess organizational skills, prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
• Has knowledge of products used throughout the store and works across departments to provide knowledge based service to assist customers in finding complete meal solutions
• Possess culinary knife skills which include safely using knives; sharpening and honing the edges of knives; and using them to chop, dice, julienne and mince
• cooking experience required with at least 2 years in a high volume kitchen.
• Food preparation experience
Work environment:
• Responsible for moving and lifting an average of 5 – 20 pounds with a maximum weight lifted of 50 pounds rarely.
• May be exposed to various allergens and work environments, including temperature changes
• Tasks will be performed using and in the proximity of coolers, ovens, stoves and other hot equipment; cooking and kitchen utensils and equipment
Please email applications to

Description:The Dishwasher is responsible for performing various kitchen cleaning and storage activities such as but not limited to dish washing, pot washing, general and equipment cleaning, storage and rotation of food and supplies. Responsible for handling all foods, storage and cleaning activities in accordance with sanitary procedures and standards and complies with all federal, state and local regulatory procedures regarding food storage, cleaning and preparation.
• Must be at least 18 years of age
• Ability to handle multiple priorities
• Ability to stand for 6 to 9 hours at one time
• Ability to lift 50 lbs.
• Ability to bend, climb and/or work in confined spaces
• Ability to work flexible shifts including nights, weekends and holidays
• Possess written and verbal skills for effective communication
• You must have organizational and time management skills and demonstrates good judgment, problem solving and decision making skills
Please email applications to

Banquet Sous Chef
Description: Coordinate, plan and supervise the production, plating and presentation of the food at all Banquet events in a cost effective, safe manner to meet/exceed customer expectations and attract future business. Responsible for the daily production of all banquet food; Assists in the creation and recommends menu changes. Recommends and implements procedural/production changes.
Essential Job Functions
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all Banquet Hall services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Manage the daily production of food for all the catered events; control food and labor costs.
• Ensure preparation, plating and presentation standards are maintained, the appropriate quantity of food is prepared and safety standards and regulations are followed to provide top quality food.
• Supervise banquet kitchen employees; Hire, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, recommend and conduct performance and salary/hourly reviews, recommend discipline, as appropriate.
• Analyze Banquet Event Orders that is provided by the Sales Office then plan and coordinate the functions with the Catering staff to ensure the events meet/exceed customer expectations.
• Monitor and control the maintenance/sanitation of the kitchen and equipment to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations.
• Assist in the creation and planning of menus and implement changes to continue to attract business.
•Communicate additions or changes to the assignments as they arise throughout the shift.
• Ensure that staff report to work as scheduled; document any late or absent employees.
• Coordinate breaks for staff.
• Inspect grooming and attire of staff; rectify any deficiencies.
• Ensure that each Kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand.
• Be aware of any shortages and make arrangements before the item runs out.
• Inspect the cleanliness of the line, floor, and or all Kitchen stations.
• Direct staff to rectify any deficiencies.
• Ensure that staff maintain and strictly abide by State sanitation/Health regulations and Banquet Hall requirements.
• Maintain proper storage procedures as specified by Health Department and Banquet Hall requirements.
• Instruct staff in the correct usage and care of all machinery in the Kitchen operation, stressing safety.
• Minimize waste and maintain controls to attain food and labor costs.
• Ensure that excess items are utilized efficiently.
• Monitor and ensure that all closing duties are completed to standard before staff sign out.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to Banquet Hall standards.
Secondary Job Functions
• Attend weekly staff meetings
Required Qualifications Required Qualifications:
• High school diploma or equivalent vocational training certificate
• Certification of Culinary training or apprenticeship.
• 5 years of experience in a similar position at a Banquet/Catering
• Food handling certificate.
• Fluency in English both verbal and non-verbal.
• Compute basic arithmetic.
• Provide legible communication.
• Knowledge of food cost controls.
• Previously worked with all products and food ingredients.
• Operate, clean and maintain all equipment required in job functions.
• Plan and develop menus and recipes.
• Expand and condense recipes.
• Ability to Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolve problems. Follow directions thoroughly.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
Please email applications to

Banquet Cook
Description: South Coast Winery Resort & Spa is currently seeking an experienced culinarian for our Full Time Banquet Cook position. This position will prepare all hot/cold banquet food items and is responsible for consistency and quality production and ensure all food is served according to specification.
• Communication with the Chef to learn daily work tasks and complete a daily prep list.
• Perform work assignments to meet proper quantities within a necessary time frame.
• Be knowledgeable of all banquet stations in the kitchen.
• Be knowledgeable of plate and buffet presentations and preparations of all banquet menu items.
• Communication and working with the culinary team to coordinate all banquet event orders.
• Communication of all food items needed for current and future shifts.
• Maintain sanitation standards as communicated by health department.
• Maintain cleanliness of work area and shared kitchen spaces.
• Preparing culinary dishes to Omni standards and executing F&B orders in a timely manner.
• Completing any other assignments as assigned by Kitchen Management.
• Be pleasant, smile and greet all guests, using surnames when obtained. Create memorable, WOW experiences for each and every guest.
Job Requirements
• Previous banquet culinary experience is required, luxury hotel experience is preferred.
• Highly motivated self-starter, focused on quality, organization, cleanliness and teamwork.
• The ability to work in a fast paced, high pressure environment while executing delegated tasks and assignments.
• The ability to multi-task in a busy environment, ensure guest satisfaction and work as a team player.
• Must be service and detail oriented; possessing a friendly, approachable demeanor and strong problem-solving skills.
• Excellent communication and presentation skills.
• The ability to lift up to 40 pounds, push/pull up to 50 pounds and stand/walk for long periods of time.
• The ability to work a flexible schedule, including nights, holidays and weekends.
Please email applications to,


On Call Massage Therapist
Due to expansion of the GrapeSeed Spa to 20 treatment rooms, the team is looking for massage therapists who possess the following skill set and customer service skills
• 3 or more years of massage experience
• Must be available Saturday and Sunday
• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
• Effectively inform and educate our guests about specific wellness concerns
• Must hold valid and maintain a current State license
• Willingness to learn body treatments and specific skills
• Excellent customer service skills
• Ideally to have worked in a resort spa setting
• Team player and to contribute toward a quality work environment
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues
For Spa Jobs please contact
Interested? You can apply with your resume, a completed application download the pdf
There are two options for getting your resume or application to us:
By email: Kim Polk
Or by mail to:
South Coast Winery Resort and Spa.-Employment
3719 South Plaza Drive
Santa Ana, CA 92704
All applicants must pass a drug test and background check.
South Coast Winery Resort & Spa is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national
origin, age, disability, veteran status or any other status protected under local, state or federal laws.

Director of Spa Operations at GrapeSeed Spa
Description: Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services,
including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Education and Experience:
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the spa, guest services, front desk, sales and marketing, or related professional area.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the spa, guest services, front desk, sales and marketing, or
related professional area.
Managing Spa Operations and Budgets:
• Selects vendors for spa retail operations and managing contract agreements.
• Oversees retail product research, product selection and purchasing, product display.
• Manages supply inventories and purchasing control, including uniforms.
• Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded.
• Maintains cleanliness of spa and related areas and equipment.
Managing Spa Sales and Marketing Strategy:
• Creates and coordinates special services for groups including group gifting programs, group amenities, group turndown gifts, letters and invitations, creating special spa services for specific
groups and spa contract addendum negotiation.
• Develops and Manages spa promotions including gifting programs, gift with purchase, co-op marketing efforts and holiday events.
• Ensures spa services are included in all property-related marketing and advertising.
• Identifies and recommending new products and product enhancements to remain competitive in the market.
Managing Spa Revenue Management Strategy:
• Monitors and Manages the payroll function.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Manages Spa controllable expenses such guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service:
• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
Conducting Human Resources Activities
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Administers the performance appraisal process for direct report managers.
• Develops business goals and creates appropriate development plans.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Solicits employee feedback, utilizes an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and
producing desired business results.
• Celebrates successes and publicly recognizes the contributions of team members.
Please send completed application or resume to emorales@wineresort

Wine Club

Part-Time Wine Club Concierge

Description: Provides concierge services to guests in a friendly, efficient and professional manner with exceptional attention to detail.
• Greets Wine Club members and assists with fulfilling selection pick-ups, assuring all information on their account is accurate, reinstates, promoting additional wine club benefits etc.
• Responds to Wine Club member questions either in person, over the phone or by email in a courteous and professional manner, provides information including but not limited to billing facts, terms and
conditions, shipping assistance, wine facts, future selections, release dates, member only & resort wide events, resort specials, directions, members only discounts.
• Sells Wine Club memberships informing new member of most crucial terms and conditions before member sign off.
• Sells cases of wine to all guests.
• Fulfills Wine Club members’ needs, ensuring their experience in the club is as pleasurable as possible.
• Fulfills will call pick-ups for Online Store orders.
• Enters new member applications in member data base system with acute attention to detail.
• Resolves Wine Club member issues/complaints; utilizes own best judgment in resolving issues or refers to management as needed.
• Processes selections for Wine Club members following established procedures including but not limited to obtaining all accurate member information, assuring member understands shipping/will call policies,
creating order, creating shipping label, fulfilling shipment.
• Maintains professional and friendly demeanor with all South Coast Winery Resort and Spa Wine Club members, guests and employees at all times.
• Maintains Concierge area in a clean and orderly fashion.
• Possesses and maintains thorough knowledge of Wine Club privileges, Winery/Resort and area attractions.
• Completes all necessary entries and updates; maintains member files and records.
• Performs clerical duties as required including but not limited to typing letters, mailing, filing, photocopying.
• Complete daily task sheet checklist to insure operational consistency.
• May complete daily wine club order shipping, including sorting through wine, packaging wines and preparing for delivery. In addition, responsible for pulling wines cases, delivering to concierge desk and
setting up selections for member pickup. Must be able to lift more than 40 pounds.
• Performs other duties as assigned by manager.
• Follow all South Coast Winery Resort & Spa employee handbook policies.
Skills Qualifications:
• Exceptional attention to detail.
• Prior experience in customer service industry or equivalent preferred.
• Must be computer savvy.
• Great timeliness and attendance.
• Commitment to excellence and high standards.
Please send completed application or resume to chauser@wineresort



Carter Estate Winery and Resort

Executive Assistant Manager

Description: The Executive Assistant Manager is responsible for assisting the General Manager with the successful operation and administration of all resort departments to include: front office, housekeeping, engineering, tasting room, wine club and food and beverage. The Executive Assistant Manager is also responsible for the Human Resources and Accounting functions at Carter Estate Winery and Resort. The Executive Assistant Manager must ensure that all departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Executive Assistant Manager is responsible for ensuringthat all Carter Estate Winery and Resort operations are carried out professionally, to standards and at the highest level of service. The Executive Assistant Manager will achieve desired outcomes by planning, implementingand controlling effective departmental strategies that drive results and through the creation, development and maintenance of a competent, motivated and empowered hotel staff. The Executive Assistant Manager will effectively lead, train, coach, motivate, engage and provide feedback to hotel staff, supervisors and managers on a daily basis. In the absence of the General Manager, the Executive Assistant Manager will assume this role.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Create and execute department strategies that will drive the hotel to exceed guest satisfaction, cleanliness standards and revenues.
• Work collaboratively with all supervisors and managers to continually enhance and advance the hotel’s goals and operations.
• Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department.
• Anticipate guests’ and employees’ needs and respond promptly.
• Ensure that the guest experience is pleasant and positive from arrival through departure.
• Analyze GSA scores and comments; enhance current strategies and develop and execute action plans to eliminate deficiencies.
• Responsible for all property based human resources and accounting functions; work closely with the corporate office to ensure that all human resources and accounting policies and procedures are followed.
• Work closely with managers and supervisors to develop them both personally and professionally.
• Maintain complete knowledge of all operations department policies/service procedures.
• Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled,
in-house group names, background, activities, locations, and times as well as special requests/arrangements.
• Review and respond to daily operational demands as it relates to the hotel.
• Conduct and/or participate in Daily Line ups as well as Departmental meetings.
• Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines.
• Ensure that employees comply and abide by the employee standards of conduct at all times.
• Ensure that all employee and management reviews are done in an efficient and timely manner.
• Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate.
• Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies
that are to be corrected.
• Ensure that guest requests are accommodated expediently and courteously.
• Prepare the monthly forecast numbers for payroll budget and expenses.
• Prepare monthly, quarterly and yearly financial forecasts for operations departments.
• Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels.
• Ensure that an accurate inventory is completed at least twice a month pertaining to housekeeping and front office amenities and supplies, standard guest room items, linen, food and beverage items, etc.
• Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor.
• Work with engineering to ensure that all equipment within the guest rooms and all operational departments within the hotel are functioning properly and are a part of an effective preventative maintenance program.
Education &Experience:
• Bachelor’s degree in a related field from an accredited university/college or
• At least seven (7) years of related experience or
• Any equivalent combination of education and experience that provides the above skills, knowledge and abilities.
• Computer skills required.
• Familiarity with Microsoft Office preferred.
• Experience with SMS and MASS 200 property management and information systems.
Submit resume to